Insurance Claims

If you have insurance that covers your loss, always make a claim with your insurance company. The claim can be made either before applying for FEMA Aid, or immediately when applying for FEMA assistance. FEMA would prefer that you file with your insurance company before applying for FEMA aid. By filing insurance claims before applying for aid will help prevent delays in FEMA assistance. If your insurance doesn’t cover everything or is delayed there may be FEMA assistance available.

Check your policy to see what is covered items are covered and how to make a claim. For general information on standard insurance: https://myfloridacfo.com/Division/Consumers/understandingCoverage/default.htm

If you don’t know the name of your insurance, or can’t find your policy, check your bank account or credit card statements for payments to your insurer. Or you can contact your mortgage company for the name of your insurer, as most lenders require insurance and keep copies of insurance information. Once you know the company, contact them for policy information and to make a claim.

If you have contacted your insurance company and they are not working with you, or responding to your claim you can contact the Florida Office of Insurance Regulation with questions or complaints https://www.floir.com/Office/ContactUs.aspx

Please contact the Office of the Insurance Commissioner for Florida to file a complaint and they will contact the insurance company on your behalf to assist with your complaint https://www.myfloridacfo.com/division/consumers/needourhelp.htm