Client Services

LSNF offers service delivery in a variety of ways. In addition to direct representation, we operate private attorney involvement and telephone advice programs, and we conduct legal clinics.  The provision of quality legal assistance is important.  LSNF has established procedures for clients to report any grievance.

  Client Grievance Procedure 

The LSNF 2006 Annual Report is available on-line. The report offers an overview of program services, several graphical charts, as well as client stories.

To apply for services, clients in our sixteen county service area should contact the designated office that serves the county in which they live. Applications are available at designated office locations and may be obtained by fax, mail, or from this site. Once the application is received, each service office holds a weekly case acceptance conference at which eligibility and case assignment is determined. Responses to applications are mailed within the week applications are reviewed. Clients who receive case acceptance letters referring them to volunteer attorneys are required to contact their attorneys to arrange appointments.

In some areas of the law, telephone advice is also provided directly over the telephone. Callers seeking legal advice will be required to complete telephone intake applications to determine eligibility prior to talking with an attorney. An intake worker will return telephone messages left by callers to collect this needed information.

Volunteer attorneys in Tallahassee return income eligible client advice calls in family, consumer, and landlord tenant matters every Monday through Thursday from 2 - 5 p.m. A LSNF staff attorney is available to assist volunteers. To apply for services from the Telephone Hotline, call:

 Types of Cases LSNF May Accept

LSNF offers legal clinics for eligible clients wishing to initiate a small claims action, seek answers to elder law matters, and receive legal advice or case representation at designated evening and weekend clinics.

Conducted four times annually, volunteer government and private attorneys assist the general public with answers to questions on how to file small claims actions and landlord tenant issues in Leon and Wakulla Counties. In Leon County: 6:00 p.m., every Feb. , Apr. , Jul. , and Oct. . The location is the Traffic Court across from ABC Liquors on Thomasville Road. For more information contact John Fenno at (850) 385-9007.

Conducted seventy-two times annually at three locations, volunteer lawyers help senior citizens with legal advice, legal representation and preparation of various legal forms. Help is available for wills, living wills, healthcare surrogate, probate, estate, consumer, and landlord/tenant matters. In Leon County: 11:00 - 2:00 p.m., each Wednesday at the Tallahassee Senior Center (a.k.a. Old Armory) on North Monroe St. Call 891-4000 to make an appointment. Once per month at the Smith-William's Service Center on Pasco St. In Wakulla County: 11:00 - 2:00 p.m., the last Monday of each month at the Senior Citizen Center at 11 Bream Rd. in Crawfordville. Call (850) 926-7145 to make an appointment.

1. Homeless Shelter Clinic - conducted twelve times annually, volunteer attorneys from the Department of Transportation and other state agencies provide legal intake and advice assistance for LSNF in most areas of civil law for area homeless. In Leon County: times and dates may vary, but generally 6:00 - 7:30 p.m., every 3rd Tuesday at the Tallahassee Shelter on Tennessee St. For more information contact John Fenno at (850) 358-9007, Ext. 1006.

2. LSNF Night Clinic - conducted eighteen times annually, government and private volunteer attorneys interview and provide legal advice and client representation to income eligible applicants in most areas of civil law for residents of Franklin, Jefferson, Leon, and Wakulla Counties. In Leon County: Dates may vary, but generally 6:30 - 8:00 p.m. every 2nd and 4th Thursday during the months of Feb., Apr., Jun., Aug., Oct., Dec., and every 4th Thursday during the months of Jan., Mar., May, Jul., Sep., and Nov. at the offices of Legal Services of North Florida, 2119 Delta Blvd. Call (850) 385-9007, ext.1001 to make an appointment.

Conducted twelve times annually, volunteer attorney members of the Bay County Bar Association interview, provide legal advice and client representation in most areas of civil law primarily to residents of Bay County. In Bay County: times may vary, but generally 8:30 - 11:30 a.m., the 1st Saturday of each month at the Florida State University Panama City Campus, Building B-South, Rooms 128, 148, 149, 155, and 169, Panama City. Call (850) 769-3581 to make an appointment.